There is lots of help available for talking about your child's future
For those who receive higher or lower grades than expected and want to explore alternative options about their future, the Exam Results Helpline 0808 100 8000 is a lifeline.
The Exam Results Helpline, which goes live on August 7 and runs until August 25, is a free telephone helpline service manned by independent careers experts.
The busiest time is A-level results day - Thursday, August 16 this year and GCSE-results day on Thursday, August 23.
ERH advisors offer information and advice about re-sits, re-marks, university, college, training, apprenticeships, NVQs, HNDs, diplomas, finding employment, setting up in business, moving away from home and gap years.
Each Helpline advisor is fully trained with at least five years’ experience of working in a careers-based role.
Our role is to help them make the right decisions, so they can move on with their lives in whatever direction is right for them.”
Last year, the Helpline, which operates only during the exam results period, took thousands of calls from students and their parents.
It is delivered by Skills Development Scotland for students north of the border and UCAS for the rest of the UK, on behalf of the Department for Education.
Exam Results Helpline expert Bob Walker, who has 25 years’ experience as a professional careers advisor, said: “We are working with young people at a very important and sensitive time in their lives.
“Our role is to help them make the right decisions, so they can move on with their lives in whatever direction is right for them.”
Andrea Robertson, Director of Customer Operations for UCAS, said: “The Exam Results Helpline has knowledgeable and committed staff who really make a difference.”
The Exam Results Helpline is not just for those who did not get the grades they wanted.
Andrea added: “They also get calls from people who got considerably better results than expected.
“The ERH advisers can offer advice and options to any student who may be considering their future.”
“If someone has already applied to UCAS and has a query about their university application, they should contact the UCAS helpline.
“But if someone is reconsidering their options based on results they have, or have not achieved, they should contact the Exam Results Helpline first.
“Exam Results Helpline advisers can give information about apprenticeships, HNDs, NVQs and options outside education, such as gap years,” she said.
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