The National Deaf Children's Society is delighted by the commitment 'EastEnders' has had to Ben Mitchell's hearing loss storyline.
Max Bowden
The BBC soap turned to the charity for advice on the current plot, which sees Max Bowden's character - who has been partially deaf in one ear since he was a child - suffering further hearing damage after the boat crash on the River Thames.
NDCS audiology adviser Vicki Kirwin told RadioTimes.com of the importance of representation, adding: "Yet whilst we clearly need more deaf characters, it's crucial to make sure they're always portrayed accurately.
"'EastEnders' took this very seriously and they asked us to advise directly on set.
"We explained how his hospital appointments would work and discussed with cast members how Ben's deafness and tinnitus would impact him."
Kirwin revealed the organisation was also on hand for technical advice, as well as explaining exactly what the character would be able to hear - and not hear - before and after the incident.
She said: "The work is now done and as the storyline moves into full swing, we're delighted to say the initial reaction has been really positive.
"Deaf young people can see a character reflecting their experiences on one of TV's most popular shows. There's media coverage everywhere.
"People are talking about, and perhaps more importantly, starting to understand a bit about what it's like to be deaf. This will be welcome for all deaf people, whatever their age and wherever they are on their journey."
And Kirwin hailed Ben as a "great example" of how hearing loss can impact "anyone, at any time".
She continued: "Ben is a great example of how this can happen to anyone, at any time, and as we've seen already, he's struggling. We'll watch on as he tries to cope with the challenges of communicating with his friends and loved ones."