Renault UK Response To Clio Ii Bonnets Opening Whilst The Car Was Being Driven
Do you remember some time ago, the media highlighting the cases of Renault customers who reported that the bonnet of their Clio II opened whilst the car was being driven?
Well, Renault has liased fully with the independent governing body, the Vehicle and Operator Services Agency (VOSA), on the issue and both Renault and VOSA have concluded that the bonnet catch mechanism of the Clio II has no design or construction defect, is safe, reliable and fit for purpose, providing the vehicle is correctly maintained and the bonnet is closed as prescribed.
However Renault recognised the concern on many Clio 11 owners and as part of their reassurance plan and in co-operation with the relevant authorities, will write to all Clio II customers inviting them into their nearest Renault dealership, where the opening and closing mechanisms of the bonnet will be checked to ensure the correct maintenance is being undertaken.
If poor maintenance is detected, the appropriate corrective action will be carried out at no cost to the customer.
Well about time too. If I were an owner of a Clio 11, I would be very un-nerved about driving a car where the bonnet may suddenly fly open. Yet Renault have take an awful long time to issue a statement let along reassure its Clio owners.
I don’t call that good after-sales.
Jackie Violet