Accident Insurance
In a first for the car rental industry, Europcar has launched a unique new customer service initiative for renters who become involved in an accident.
Designed to provide drivers with one point of contact in the event of an accident, First Call is a 24/7 number available free of charge to all rental customers covered by Europcar’s insurance. It provides a single freephone number to call in the event of an accident, making the reporting process as easy as possible.
Once a driver contacts First Call, insurance experts can start the claims process. Crucially, First Call is also available for the third party involved. Included in the pack provided to renters when they pick up their car is a business card with the First Call number. This number can then be passed on to any third party involved in the accident.
The rental industry is unique in that it has to rely on the renter to report an accident. This can have a significant impact on the renter’s experience, with recent research of customers who were involved in an accident in a rental vehicle, revealing that many wait until the end of the rental period to report minor accidents. The primary reason cited for this delay was the driver felt there wasn’t a simple process to contact their rental company in the event of an accident.
First Call simplifies the whole process for the hirer, making it easy for them to pass on the number to any involved third party irrespective of who is at fault. The team of insurance experts taking the calls have the experience and systems in place to be able to distinguish claims that will follow a fast track process from those that might require further investigation.
Now that is what I call peace of mind
Jackie Violet – Female First